FAQ

Ordering

Q: How do I place an order?
A: Simply browse our store, click on the product you like, and click “Buy Now” or “Add to Cart.” Then follow the checkout steps to complete your purchase.

Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, contact us as soon as possible at 

🚚 Shipping

Q: When will my order ship?
A: Orders are processed within 1–3 business days. You’ll receive a tracking number once your order ships.

Q: How long does shipping take?
A: 

USA: 5–10 business days.

Q: Do you ship internationally?
A: No, for now We ship just the U.S.

📦 Tracking & Delivery

Q: Where can I find my tracking number?
A: You’ll receive an email with your tracking number once your order ships. Please allow up to 48 hours for it to update.

Q: My package is delayed or lost — what should I do?
A: If it's been longer than the expected delivery time, please email us, and we’ll help track it down.

💳 Payments

Q: What payment methods do you accept?
A: We accept PayPal and other secure payment methods available at checkout.

Q: Is my payment information secure?
A: Absolutely. Our store uses secure encryption to protect your personal and payment information at all times.

🔄 Returns & Refunds

Q: Do you accept returns?
A: Yes! We offer a 14-day return policy. If you’re not satisfied with your order, contact us within 14 days of receiving it.

Q: How do I start a return?
A: Email us at massage.vibe.info@gmail.com with your order number and reason for return. We'll guide you through the process.

📬 Still Have Questions?

No worries — we’re here to help.
Contact our friendly support team at massage.vibe.info@gmail.com and we’ll get back to you.